Pravila refundacije
Effortless Returns: Your Satisfaction Guaranteed
At FilledWithBarakah, your satisfaction is paramount. If for any reason your order doesn't meet your expectations, worry not – our hassle-free returns process ensures a seamless experience:
📦 Return Eligibility:
- Unopened products are welcome for returns. Ensure they're in their original condition, securely sealed, and unopened.
⏳ Timeframe for Returns:
- You have 14 working days from the date of purchase to initiate a return for a full refund or exchange on packaged, sealed items.
📧 How to Initiate a Return:
- Contact our dedicated Customer Care Team at info@filledwithbarakah.com with the following details:
- Name
- Email Address
- Order Number
- Reason for Return
- Refund, Exchange, or Replacement preference
📜 Return Policy Highlights:
- Please note, our return policy spans 14 days from the date of purchase.
- To be eligible for a return, the item must be unused and in its original packaging. Sample bottles cannot be returned for a refund for health and safety purposes.
🚫 Exceptions to Refunds:
- Partial refunds may apply for items not in original condition or missing parts due to reasons unrelated to our error.
In situations where an incomplete/incorrect address is provided and the items are returned to us, we will issue a refund for the items. We will deduct any shipping costs incurred by us from your refund. Unfortunately, we are unable to absorb these costs.
- In cases of receiving the wrong product, or items are missing please notify us within 48 hours. If an item arrives damaged, we must be informed within 24 hours.
- Kindly note, 'FWB Premium Oils' Range are non-refundable.
💼 Premium Oil Recommendation:
- Explore our exceptional oils collection, including 'FWB Premium Oils' available in various sizes. Begin with the 3ml option for the perfect experience.
💸 Refunds Process:
- Once we receive and inspect your return, we'll send an email confirming its status. Approved refunds will be processed, with credits applied to your original payment method within a specified time frame.
⏳ Pending Refunds? Steps to Follow:
- Before contacting us about pending refunds, double-check your bank account. Reach out to your credit card company, followed by your bank. If needed, contact us at info@filledwithbarakah.com.
📮 Shipping and Responsibility:
- Shipping costs for returns are your responsibility. These costs are non-refundable. If a refund is issued, the return shipping cost will be deducted. The refunded amount will encompass our total minus postage costs and transaction fees.
- For items over £75, consider a trackable shipping service or shipping insurance to ensure safe return transit.
From initiating a return to processing refunds, your satisfaction is at the core of our process. At FilledWithBarakah, we strive for your confidence and convenience, ensuring every step of your returns journey is as smooth as possible.
Delivery Delays: While we strive for timely deliveries, we cannot be held responsible for delays caused by customs inspections or other factors beyond our control. Rest assured, your purchase is secure with us.
Lost Parcel Refund Policy
1) In the unfortunate event that a parcel is deemed lost in transit and we issue a refund to your account, and subsequently, the parcel is located and successfully delivered, the following policy shall apply:
Repayment Obligation: Upon the recovery and delivery of the initially lost parcel, you, as the recipient of the refund, are obligated to make a repayment of the refunded amount.
Timeline for Repayment: The repayment must be initiated within 14 from the date of notification regarding the parcel's successful delivery.
Legal Recourse: Failure to remit the aforementioned reimbursement within the stipulated timeframe will necessitate our initiation of legal proceedings to recover the outstanding debt.
Communication and Resolution: We encourage open communication to address any concerns or queries related to this policy. For inquiries, please contact our dedicated customer service department at info@filledwithbarakah.com
This policy is an integral part of our terms and conditions, and by engaging in transactions with FilledWithBarakah, you implicitly agree to adhere to the terms outlined herein.
2) In the event that a parcel is deemed lost in transit, and you opt for a replacement to be sent, and subsequently, the original order is located and delivered, the following policy applies:
Recovery and Return Obligation: Upon the recovery of the original order, you, as the recipient of the replacement, are obligated to return one of the received orders promptly.
Timeline for Return: The return must be initiated within 14 days from the date of notification regarding the successful delivery of the initially deemed lost parcel.
Return Process: Please contact our customer service department at info@filledwithbarakah.com to facilitate the return process and receive guidance on the appropriate return procedure.
Costs Incurred: If you choose not to return one of the orders within the stipulated timeframe, you will be responsible for the cost of the additional item.
This policy is an integral part of our terms and conditions, and by engaging in transactions with FilledWithBarakah, you implicitly agree to adhere to the terms outlined herein.